Text Message Support Program

What it is

Musser Automation provides remote diagnostics and engineering support for its customers' industrial machines. Enrolled customer staff can text our support number to ask about a machine and receive replies from our support engineer. Every conversation is started by the customer; we do not send marketing or promotional messages.

How consent is collected

Enrollment is verbal and takes place during customer onboarding. A Musser Automation engineer, in person or on a call, confirms with each customer contact that they wish to receive support text messages, records the contact's name and mobile number in the customer's support account, and explains that they can opt out at any time. Only enrolled numbers are answered; a text from any other number receives no reply.

What you can expect

• Two-way support conversations about your machines, in reply to your own messages. You may include a photo of a machine screen.
• Occasional short progress updates while our engineer works on a request you made.
• Low volume: message frequency depends on how often you write to us. Message and data rates may apply.

Opting out and getting help

Reply STOP at any time to stop receiving messages, or ask your Musser Automation contact to remove your number. Reply HELP for assistance, or email andrew@musserautomation.com.

Your information

Your name and mobile number are used only to identify you to our support engineer and to reply to you. They are never sold or shared with third parties for marketing. See our Privacy Policy and Terms & Conditions.